Terms of Service

By accessing or using the Helium16 platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all users of the platform, including experts, clients, and visitors.

Helium16 is an AI annotation platform that connects clients with expert data scientists and AI specialists. Our services include:

• Expert matching for AI and data science projects
• Project management and collaboration tools
• Quality assurance and review processes
• Payment processing and billing services
• Training and certification programs

Eligibility

To use our platform, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials

Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining accurate and up-to-date profile information
• Protecting your login credentials
• Notifying us immediately of any unauthorized access

As an expert on our platform, you agree to:

• Provide accurate information about your qualifications and expertise
• Deliver high-quality work that meets project requirements
• Communicate professionally and promptly with clients
• Meet agreed-upon deadlines and milestones
• Maintain confidentiality of client information and projects
• Follow our quality standards and best practices
• Complete required training and certification programs

As a client on our platform, you agree to:

• Provide clear and accurate project requirements
• Make timely payments for completed work
• Provide necessary resources and access for project completion
• Communicate respectfully with experts
• Respect intellectual property rights
• Provide constructive feedback on deliverables

Fees and Billing

• Platform fees are clearly disclosed before project commencement
• Payments are processed through secure third-party providers
• Experts are paid according to agreed project milestones
• All fees are non-refundable unless otherwise specified

Payment Processing

• Payments are typically processed within 5-7 business days
• Disputes must be raised within 30 days of project completion
• Refunds are subject to our refund policy and dispute resolution process

Platform Rights

Helium16 retains all rights to:

• The platform software, design, and functionality
• Our trademarks, logos, and brand materials
• Aggregated and anonymized usage data

User Content

You retain ownership of content you create, but grant us a license to:

• Display your content on the platform
• Use your content for platform improvement and marketing
• Share your content with relevant project stakeholders

You may not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in fraudulent or deceptive practices
• Harass, abuse, or discriminate against other users
• Attempt to circumvent platform security measures
• Use the platform for unauthorized commercial purposes
• Share false or misleading information
• Interfere with platform operations or other users' access

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

By using our platform, you consent to the collection and use of your information as described in our Privacy Policy.

To the maximum extent permitted by law:

• Helium16 is not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid by you in the 12 months preceding the claim
• We do not guarantee the quality or outcome of expert services
• We are not responsible for disputes between users

Account Termination

We may suspend or terminate your account if you:

• Violate these terms of service
• Engage in prohibited conduct
• Fail to pay required fees
• Provide false or misleading information

Effect of Termination

Upon termination:

• Your access to the platform will be revoked
• Outstanding payments may still be due
• Certain provisions of these terms will survive termination

Arbitration

Any disputes arising from these terms or your use of the platform will be resolved through binding arbitration, except for:

• Claims for intellectual property infringement
• Small claims court matters
• Injunctive relief requests

Governing Law

These terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

We may update these terms from time to time. We will notify you of significant changes by:

• Posting updated terms on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Continued use of the platform after changes constitutes acceptance of the updated terms.

If you have questions about these Terms of Service, please contact us: